Product scope. BackToMe is a technical infrastructure focused on the regulatory entry point of online withdrawal in the EU (Directive (EU) 2023/2673, transposed in each member state): receive, prove, centralise, track. It is neither customer-support software, nor a helpdesk, nor a CRM, nor a tool for managing refunds or product returns. The overall compliance of your site, your commercial decisions and your GDPR obligations remain your responsibility. BackToMe does not constitute legal advice.