Install the withdrawal button on Webflow

The button is mandatory. Proof is what protects you. Add the button via Project Settings > Custom Code > Head Code.

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Installation The proof Questions

Installation

In three steps

Get your tag in BackToMe, paste it into your site, check. That's all.

Get your tag

Create your account, add your site: you get a unique tag in Settings > Installation.

Paste it before `</head>`

The same line across the whole site, just before the closing <head> tag, then save.

Tag to copy into the <head>

<script async src="https://backtome.fr/widget.js" data-site="VOTRE_ID"></script>

It's live

The ‘Withdraw from the contract’ button appears bottom right. BackToMe detects it on its own and sets the status to ‘Detected’.

Where to paste on Webflow

In Project Settings > Custom Code > Head Code, applied globally to the site

1Open your site settings (from the Dashboard: 'Custom code' in the left-hand menu; or from the Designer: Project Settings > Custom Code)
2In the 'Custom Code' section, find the 'Head code' field
3Paste the tag into the Head code field
4Save changes
5Publish the site (Publish button, top right) so the tag is active on the production domain

The BackToMe difference

A button, yes. Proof above all.

Most solutions stop at the form. BackToMe turns every withdrawal into proof that holds up, and that is what protects you in a dispute or an audit.

Sealed timestamp

Every request is sealed with a fingerprint that breaks at the slightest alteration.

Acknowledgement on a durable medium

The customer receives the acknowledgement of receipt required by law, which they keep as evidence.

Archived in France, 5 years

Stored and hosted in France, exportable in one click for a judge or the supervisory authority.

Strengthens the evidential value of your withdrawals (electronic proof admissible in all 27 member states under the eIDAS Regulation (EU) 910/2014).

Frequently asked questions

If you get stuck

Check that everything works and unblock the most common cases.

How do I check that the button works?

Open your site in a private window: the blue 'Withdraw from the contract' button appears bottom right. Click it, fill in the test form with your email: you receive the acknowledgement of receipt within a minute, and the withdrawal appears, timestamped, in your BackToMe dashboard.

Custom Code locked without a paid Site plan

On the free plan (Starter), the Custom Code section shows 'To unlock custom code, add a site plan': both custom code AND site publishing are reserved for paid Site plans (Basic, CMS, Business, Enterprise). A merchant who already sells and publishes their Webflow store necessarily has one of these plans; if not, add a Site plan before installing BackToMe.

The tag is only active after publishing

Webflow distinguishes Designer changes from the published version. Until you click Publish > Publish to Selected Domains, the tag is neither on the *.webflow.io subdomain nor on your custom domain. Republish after every addition of custom code.

10,000-character limit

Webflow limits the Head Code to 10,000 characters. The BackToMe tag is under 100, so there is no risk in your case, but if you build up several scripts (Analytics, Pixel, etc.), keep an eye on the counter shown at the bottom of the field.

Per-page custom code is available too

If you want the button to appear only on certain pages (not recommended for compliance), Webflow also allows page-by-page custom code via Page Settings > Custom Code. For BackToMe, we recommend the global injection via Project Settings.

I can't see the button on my site

Clear the cache (Ctrl+Shift+R or Cmd+Shift+R) and check that you did publish or save after pasting the tag. On Webflow, a server or theme cache can delay the display by a few minutes.

The form won't submit

An ad blocker or a corporate firewall can block the submission. Test in a private window with no extensions: if it works, the blocking comes from the browser, not from BackToMe.

I'm not receiving the acknowledgement of receipt

Check your spam and the promotions tab. The email is sent from notifications@backtome.fr. If nothing arrives after 5 minutes, check the address entered in the site settings: a single typo is enough.

The status stays on 'Not detected'

The button reports to BackToMe when a visitor loads your site. Open it from another device or in a private window, then click '↻ Refresh' in the site settings to re-read the latest detection.

Official Webflow docsWebflow University, Custom code in head and body tags

Still stuck? Write to us, we reply quickly.