Install the withdrawal button on Shopify

The button is mandatory. Proof is what protects you. Paste the BackToMe tag into your theme to display the compliant button.

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Installation The proof Questions

Installation

In three steps

Get your tag in BackToMe, paste it into your site, check. That's all.

Get your tag

Create your account, add your site: you get a unique tag in Settings > Installation.

Paste it before `</head>`

The same line across the whole site, just before the closing <head> tag, then save.

Tag to copy into the <head>

<script async src="https://backtome.fr/widget.js" data-site="VOTRE_ID"></script>

It's live

The ‘Withdraw from the contract’ button appears bottom right. BackToMe detects it on its own and sets the status to ‘Detected’.

Where to paste on Shopify

In the theme.liquid file of your active theme, just before the closing </head>

1Shopify admin > Online Store > Themes
2Find your active theme (the 'Current theme' badge)
3Actions (the three dots) > Edit code
4In the left-hand column, open Layout > theme.liquid
5Search for the </head> tag (Ctrl+F in the editor), paste the tag just before it, and click Save

The BackToMe difference

A button, yes. Proof above all.

Most solutions stop at the form. BackToMe turns every withdrawal into proof that holds up, and that is what protects you in a dispute or an audit.

Sealed timestamp

Every request is sealed with a fingerprint that breaks at the slightest alteration.

Acknowledgement on a durable medium

The customer receives the acknowledgement of receipt required by law, which they keep as evidence.

Archived in France, 5 years

Stored and hosted in France, exportable in one click for a judge or the supervisory authority.

Strengthens the evidential value of your withdrawals (electronic proof admissible in all 27 member states under the eIDAS Regulation (EU) 910/2014).

Frequently asked questions

If you get stuck

Check that everything works and unblock the most common cases.

How do I check that the button works?

Open your site in a private window: the blue 'Withdraw from the contract' button appears bottom right. Click it, fill in the test form with your email: you receive the acknowledgement of receipt within a minute, and the withdrawal appears, timestamped, in your BackToMe dashboard.

Duplicate the theme before editing

Before making any change, use Actions > Duplicate on your active theme to create a backup. If the installation ever causes a problem, you can revert to the duplicated theme in one click.

The button does not appear in the native checkout

The Shopify checkout is served in a secure iframe that scripts injected into theme.liquid cannot reach. The button will be visible on product, cart, blog and account pages, but not during the payment funnel, which is compliant with the button obligation (the button must remain accessible after the purchase, not during it).

Check that it really is the active theme

If you have several themes (test, backup, seasonal), edit the one marked 'Current theme'. Otherwise the tag will be pasted correctly but on a theme your visitors never see.

I can't see the button on my site

Clear the cache (Ctrl+Shift+R or Cmd+Shift+R) and check that you did publish or save after pasting the tag. On Shopify, a server or theme cache can delay the display by a few minutes.

The form won't submit

An ad blocker or a corporate firewall can block the submission. Test in a private window with no extensions: if it works, the blocking comes from the browser, not from BackToMe.

I'm not receiving the acknowledgement of receipt

Check your spam and the promotions tab. The email is sent from notifications@backtome.fr. If nothing arrives after 5 minutes, check the address entered in the site settings: a single typo is enough.

The status stays on 'Not detected'

The button reports to BackToMe when a visitor loads your site. Open it from another device or in a private window, then click '↻ Refresh' in the site settings to re-read the latest detection.

Official Shopify docsShopify, edit your theme code

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