Install the withdrawal button on PrestaShop

The button is mandatory. Proof is what protects you. Paste the tag into your theme's head.tpl file, or via a code-injection module.

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Installation The proof Questions

Installation

In three steps

Get your tag in BackToMe, paste it into your site, check. That's all.

Get your tag

Create your account, add your site: you get a unique tag in Settings > Installation.

Paste it before `</head>`

The same line across the whole site, just before the closing <head> tag, then save.

Tag to copy into the <head>

<script async src="https://backtome.fr/widget.js" data-site="VOTRE_ID"></script>

It's live

The ‘Withdraw from the contract’ button appears bottom right. BackToMe detects it on its own and sets the status to ‘Detected’.

Where to paste on PrestaShop

Reliable method: paste the tag into the theme's head.tpl, just before </head>. File-free alternative: a code-injection module.

1By file (reliable, all versions): connect to your theme files via FTP, SFTP or your host's file manager
2Open themes/[your-theme]/templates/_partials/head.tpl (default theme: themes/classic/). Make sure it is head.tpl, which contains the <head>, not to be confused with header.tpl (the visible header: logo, menu, basket)
3Paste the BackToMe tag just before the </head> tag, then save the file
4Clear the cache: back office, Advanced Parameters > Performance > Clear cache
5File-free alternative: install a code-injection module (a 'Custom Code' type), paste the line into its header (head) field, then save. Check its compatibility first: free modules do not always keep up with PrestaShop 8 and 9

The BackToMe difference

A button, yes. Proof above all.

Most solutions stop at the form. BackToMe turns every withdrawal into proof that holds up, and that is what protects you in a dispute or an audit.

Sealed timestamp

Every request is sealed with a fingerprint that breaks at the slightest alteration.

Acknowledgement on a durable medium

The customer receives the acknowledgement of receipt required by law, which they keep as evidence.

Archived in France, 5 years

Stored and hosted in France, exportable in one click for a judge or the supervisory authority.

Strengthens the evidential value of your withdrawals (electronic proof admissible in all 27 member states under the eIDAS Regulation (EU) 910/2014).

Frequently asked questions

If you get stuck

Check that everything works and unblock the most common cases.

How do I check that the button works?

Open your site in a private window: the blue 'Withdraw from the contract' button appears bottom right. Click it, fill in the test form with your email: you receive the acknowledgement of receipt within a minute, and the withdrawal appears, timestamped, in your BackToMe dashboard.

head.tpl and header.tpl: do not confuse them

The </head> tag is in themes/[your-theme]/templates/_partials/head.tpl. The header.tpl file, on the other hand, contains the page's visible header (logo, menu, basket): pasting the tag there would not inject it into the <head>. Be sure to edit head.tpl.

Clear the cache after every change

PrestaShop aggressively caches compiled templates (.tpl). Without clearing the cache, your tag will not appear even if the file is correct. The 'Clear cache' button is under Advanced Parameters > Performance, top right.

Default theme: watch out for updates

Editing the Classic theme's head.tpl directly works, but your line can be overwritten during a theme update. For a production site, prefer a child theme or the module method, which survive updates.

An overly strict CSP blocks the button

If a security module enforces a Content-Security-Policy, allow https://backtome.fr in script-src and the requests to the api subdomain in connect-src, otherwise the browser blocks the script from loading.

I can't see the button on my site

Clear the cache (Ctrl+Shift+R or Cmd+Shift+R) and check that you did publish or save after pasting the tag. On PrestaShop, a server or theme cache can delay the display by a few minutes.

The form won't submit

An ad blocker or a corporate firewall can block the submission. Test in a private window with no extensions: if it works, the blocking comes from the browser, not from BackToMe.

I'm not receiving the acknowledgement of receipt

Check your spam and the promotions tab. The email is sent from notifications@backtome.fr. If nothing arrives after 5 minutes, check the address entered in the site settings: a single typo is enough.

The status stays on 'Not detected'

The button reports to BackToMe when a visitor loads your site. Open it from another device or in a private window, then click '↻ Refresh' in the site settings to re-read the latest detection.

Official PrestaShop docsPrestaShop DevDocs, modify a theme PrestaShop, clear the cache

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