For professionals
Three free tools to
prepare for button compliance (EU obligation).
The withdrawal button is a European obligation: any professional who sells online to consumers in the EU must provide it (Directive (EU) 2023/2673, in force since 19 June 2026, across the 27 EU member states). These three tools cover the preparation: diagnostic, terms clause, risk assessment. Free, no sign-up, sourced from EUR-Lex and national law.
Your preparation in three steps
From diagnostic to risk assessment
Each tool can be used on its own, but the order below matches the journey of a methodical path to compliance. All are free, no sign-up, sourced from EUR-Lex and national law.
Am I concerned?
Diagnose applicability
Check whether your activity falls within the scope of the European obligation (Directive (EU) 2023/2673). One question, an immediate verdict: concerned or not. Sourced from EUR-Lex and national law.
Run the diagnosticTerms clause generator
Prepare the pre-contractual information
Beyond the button, your terms and conditions must inform the customer of their withdrawal right: a pre-contractual information obligation harmonised across the EU (Directive 2011/83/EU, art. 6). Fill in a form, the personalised clause builds live and copies in one click.
Generate my terms clauseNon-compliance risk calculator
Assess the financial exposure
Choose a country and your status: the calculator instantly shows the fine ceiling you face and the country's entry-into-force date, taken from the official scale of each Member State. No made-up percentages.
Calculate my riskNext step
Install the button on your site
Once the diagnostic is done, the terms updated and the risk assessed, all that remains is to install a compliant withdrawal button. BackToMe lets you deploy it in five minutes by inserting a snippet of code, handles the acknowledgement of receipt on a durable medium, keeps the audit log, and provides the compliance export in one click.
Reference documentation
The canonical pages to dig deeper into a specific point.
Complete guide to the button
Full reference, from scope to technical arrangements, sourced from EUR-Lex and national law.
Penalties & scales (27 countries)
Fine ceilings by Member State, automatic extension of the period to 12 months and 14 days, inspection procedure.
The 13 exceptions
Cases in which the withdrawal right does not apply.
Mandatory terms clause
The parallel pre-contractual information obligation in the terms and conditions.