Install the withdrawal button on WiziShop

The button is mandatory. Proof is what protects you. Paste the tag into Configuration › External Tags & Services › Free Scripts.

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Installation The proof Questions

Installation

In three steps

Get your tag in BackToMe, paste it into your site, check. That's all.

Get your tag

Create your account, add your site: you get a unique tag in Settings > Installation.

Paste it before `</head>`

The same line across the whole site, just before the closing <head> tag, then save.

Tag to copy into the <head>

<script async src="https://backtome.fr/widget.js" data-site="VOTRE_ID"></script>

It's live

The ‘Withdraw from the contract’ button appears bottom right. BackToMe detects it on its own and sets the status to ‘Detected’.

Where to paste on WiziShop

In Configuration › External Tags & Services › Free Scripts, add a script loaded in the header (<head>) of every page

1Settings (⚙, top right), then scroll to the 'External Tags & Services' section
2Open 'Free Scripts' and click 'Manage my scripts'
3Click 'Add a new script'
4Fill in: Name 'BackToMe' · Sites 'Classic site + mobile version' · Shown 'On every page of the site' · Placement 'Before the page's <head> content'
5Paste the tag into 'Script content' and tick 'This script does not require GDPR consent'
6Click 'Save the script': the button is live on your store

The BackToMe difference

A button, yes. Proof above all.

Most solutions stop at the form. BackToMe turns every withdrawal into proof that holds up, and that is what protects you in a dispute or an audit.

Sealed timestamp

Every request is sealed with a fingerprint that breaks at the slightest alteration.

Acknowledgement on a durable medium

The customer receives the acknowledgement of receipt required by law, which they keep as evidence.

Archived in France, 5 years

Stored and hosted in France, exportable in one click for a judge or the supervisory authority.

Strengthens the evidential value of your withdrawals (electronic proof admissible in all 27 member states under the eIDAS Regulation (EU) 910/2014).

Frequently asked questions

If you get stuck

Check that everything works and unblock the most common cases.

How do I check that the button works?

Open your site in a private window: the blue 'Withdraw from the contract' button appears bottom right. Click it, fill in the test form with your email: you receive the acknowledgement of receipt within a minute, and the withdrawal appears, timestamped, in your BackToMe dashboard.

Tick 'This script does not require GDPR consent'

In the script form, leave the 'This script does not require GDPR consent' box ticked. Otherwise, WiziShop waits for the visitor's cookie consent before loading the script: the withdrawal button disappears for anyone who refuses or ignores the cookie banner. Yet this button is a legal obligation and must appear for everyone.

Placement '<head>' and 'all pages'

Check that the Placement is indeed 'Before the page's <head> content' and that 'Shown' is set to 'On every page of the site'. This is what ensures the button appears everywhere, exactly like an injection into the <head>.

Plan required for Free Scripts

'Free Scripts' are not available during the free trial. If 'External Tags & Services' does not offer 'Free Scripts', check your subscription in My Account or contact WiziShop support.

CDN cache on production stores

WiziShop pages are served via a CDN. Allow a few minutes after saving for the tag to propagate to every node. If the button still does not appear after 5-10 minutes, open your site in a private window to bypass your browser cache.

I can't see the button on my site

Clear the cache (Ctrl+Shift+R or Cmd+Shift+R) and check that you did publish or save after pasting the tag. On WiziShop, a server or theme cache can delay the display by a few minutes.

The form won't submit

An ad blocker or a corporate firewall can block the submission. Test in a private window with no extensions: if it works, the blocking comes from the browser, not from BackToMe.

I'm not receiving the acknowledgement of receipt

Check your spam and the promotions tab. The email is sent from notifications@backtome.fr. If nothing arrives after 5 minutes, check the address entered in the site settings: a single typo is enough.

The status stays on 'Not detected'

The button reports to BackToMe when a visitor loads your site. Open it from another device or in a private window, then click '↻ Refresh' in the site settings to re-read the latest detection.

Official WiziShop docsWiziShop, Help Centre

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