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7-day trial: you enter a card to start the trial, but nothing is charged today (0 € today), it is cancellable in one click and you are covered by the 30-day money-back guarantee. The button is displayed, the form works, and every withdrawal has full legal value: a timestamped request, an acknowledgement of receipt, and proof you can present in a dispute or an inspection. On day 7, the legal-mode subscription is billed automatically unless cancelled; without a subscription, the button is removed and the site is no longer compliant.

Legal mode: 25 € ex. VAT/month/site (or 250 € ex. VAT/year/site, 2 months free), billed by Stripe. Each request is recorded timestamped and impossible to alter afterwards (date, time, content), the customer receives an automatic acknowledgement of receipt, and the proof is kept over the long term. Because the button is provided by BackToMe, its legal updates (text, form) apply to your site on their own, with nothing to do on your side. This is the mode required since 19 June 2026.

A single subscription per BackToMe account. Each site switched to legal mode adds 25 € ex. VAT/month to the bill.

A concrete example: you have 3 sites, 2 in legal mode → 50 € ex. VAT/month. You activate the 3^rd → 75 € ex. VAT/month, pro-rated for the current month. You deactivate one → 50 € ex. VAT/month thereafter, with a pro-rated credit deducted from your next bill.

The annual plan is 250 € ex. VAT/year/site instead of 300 € ex. VAT/year on the monthly plan, in other words 2 months free. If you know you are keeping the button active in the long run, annual is more economical.

Switching from monthly to annual is immediate: a green ‘Switch to annual →’ button appears in My account → Subscription, above the billing summary. It is only visible if you are on the monthly plan with at least one active site. The reverse (annual → monthly) is only possible at the end of the annual period already paid for.

Payment is handled by Stripe Payments Europe Ltd (Dublin, Ireland), a PCI-DSS level 1 certified provider. We never have access to your bank details. European cards accepted (Visa, Mastercard, Amex). SEPA will arrive in a future version.

Your invoices are accessible directly in My account → the My invoices section (visible as soon as a subscription has been created). Click ‘Load my invoices’ then the ‘PDF’ button to the right of each line to download the official PDF, that is the Stripe document accepted by your accountant. Statuses shown: Paid, Pending, Cancelled, Draft, Uncollectible.

To change card, edit the billing address, or add an intra-community VAT number: My account → Subscription → ‘Manage billing’ (the secure Stripe portal).

Stripe retries automatically up to 8 times over about a month (expired card, insufficient funds, failed 3D Secure, in short anything that can go wrong). Throughout that period, your sites stay in legal mode and the withdrawals received keep their legal value.

You receive an email at each attempt, and a yellow banner appears in the dashboard on every page, with a direct shortcut to Stripe to update the card without having to navigate. If no attempt succeeds by the end of the month, the subscription is automatically cancelled and the button is removed from the sites. See Article 7 of the Terms of Sale for the full contractual conditions.

No commitment. You cancel whenever you like via My account → Subscription → Manage billing, then ‘Cancel subscription’ in the Stripe portal.

You keep access to legal mode until the end of the period already paid for. At the end of that period, the button is removed from the sites and they are no longer compliant.

To resubscribe later, it is self-service: My account → Subscription → an explicit box ‘Your BackToMe subscription is cancelled’ appears with an ‘Activate everything’ button that restarts the Stripe checkout with your usual payment method. Your sites, configurations and withdrawal history are intact.

Your business profile is in My account → Profile.

There you fill in: first name, surname, company, phone (with an international dialling-code selector) and main website.

This information is not required to run the button, but it helps us support you better if you contact support. As long as the profile is incomplete, an orange banner ‘missing fields, complete your profile’ shows at the top of the dashboard, and a red dot appears on your avatar.

From a site page, open Settings (the gear icon at the top right) and scroll down to the Members section. Right at the bottom, the ‘Invite someone’ block: email, role (Administrator or Viewer, there is only one owner), the send button.

An invitation email goes out automatically with a unique link. The person clicks the link: if they already have a BackToMe account with the same email, they join directly. Otherwise, they create an account by choosing a password, then join the site straight away.

Invitations expire after 7 days. While they are pending, they appear in an orange ‘Pending invitations’ box above the form. You can cancel them or wait for them to expire.

Change your password: My account → the Password section. No need to enter the old one, the active session serves as proof. At least 8 characters. Forgotten password? On the login page, the ‘Forgotten password’ link sends a reset link valid for 1 hour.

Change your account email (login + notification-receiving address): My account → the Account information section → the ‘Change’ button next to the address. Re-authentication with your password is required (security). The email changes immediately and a security alert email is sent to your old address to warn you in case this change did not come from you (a compromised account). All future BackToMe notifications (withdrawals, invoices, alerts) will go to the new address.

The new address must be unique on the BackToMe side (not already used by another account). Rate limit: 3 changes per 24 h to avoid inadvertent cascading changes.

My account → the Notifications section. Two independent switches to control the emails BackToMe sends you:

• • Installation and activation reminders, D+1 emails (the button is not yet installed), D+3 (legal mode is not activated), D+7 (a reminder of the 19 June 2026 deadline), plus the ‘button lost for 7 days’ alert. Can be turned off with no legal risk.
• • Unhandled-withdrawal reminders, D+1, D+7 and D+13 emails when a received withdrawal is still pending. Recommended to keep on: this is what stops you exceeding the legal 14-day deadline to refund (otherwise the sums owed to the customer increase automatically, from 5 % to 50 % depending on the delay).

Critical transactional emails (the withdrawal acknowledgement sent to the customer, notification of a new withdrawal, payment alerts, deletion / restoration confirmations) are never filtered by these preferences, they meet legal or security obligations.

My account → the Recent activity section. A list of the last 100 sensitive actions recorded on your account, with the precise date and time: email change, site deletion and restoration, account deletion, transfers requested / accepted / cancelled / refused, member removals, etc.

Designed for self-investigation: if you notice an action you did not carry out (‘who deleted this site?’ ‘why did my email change?’), this is where you will identify it first. If something seems suspicious, change your password immediately via My account → Password, and write to us at contact@backtome.fr.

My account → the Emails received section. A list of the last 100 emails BackToMe has sent you (welcome, installation reminders, invoices, various confirmations, security alerts, closure emails). A direct answer to the question ‘Did you actually send email X?’ without having to contact us.

If an email is listed here but you did not receive it in your inbox, first check your spam folder and your mail filters. Beyond 30 days without receipt despite the list, write to us, there may be a reputation problem on your email domain.

My account → the My data (GDPR) section → the ‘Download (ZIP)’ button. Article 20 of the GDPR guarantees your right to data portability: you can retrieve the entirety of your BackToMe data at any time in an open format, without having to contact support.

The ZIP contains:

• • README.txt, an explanation of the content and the legal basis.
• • profile.json, your profile (business information, Stripe data).
• • sites.json, all the BackToMe sites on which you have a role.
• • retractions.csv, the withdrawals recorded on your sites (as owner or administrator), all fields included, along with the anti-tampering fingerprint.
• • audit_log.csv, the log of sensitive actions.
• • invitations_sent.csv, the invitations you have sent.

Rate limit: 3 exports per 24 h to avoid overloading resources. If your withdrawal volume exceeds 10,000 on a single site, the CSV file is truncated to the 10,000 most recent (an explicit note in the README); write to us in that case for an exhaustive export.

Your data is hosted in the European Union (Supabase, Paris region, France): it does not leave the European area.

The transfer is for when a site changes hands: moving from an agency to its end client, selling a store, changing teams. The whole procedure is automatic, with no support intervention.

From Site settings → Ownership → Request the transfer, enter the future owner's email. BackToMe sends them a magic link valid for 7 days; if they do not yet have a BackToMe account, they create one by choosing a password straight from this link, otherwise they log in. On their click, the switch is instant: they become the owner, you keep administrator access to the site (you can leave it afterwards if you wish).

If the site is in legal mode, Stripe is adjusted automatically: your subscription quantity is decremented, and if it was your last paying site, the subscription is cancelled. The new owner is invited to subscribe on their side to keep legal mode. During the transition, the site stays active and the withdrawals in progress are not interrupted.

While the request is pending, it appears in a box on the Ownership page, with a ‘Cancel the request’ button. The recipient can also refuse it from the link received by email.

If you are an administrator or viewer on a site, you can remove yourself at any time from the site page → Settings, at the bottom in the Danger zone section → the ‘Leave this site’ button. Confirmation required. You lose access immediately, and the owner is notified.

The owner cannot ‘leave’ their own site. To hand over, see Transfer a site ; or delete the site from the Danger zone (deferred deletion, 30 days, cancellable).

Account deletion is done from My account → Danger zone, at the bottom of the page. Confirmation by password required.

All the sites you own are placed in deferred deletion (with their withdrawals). On the sites where you are an administrator or viewer, you are simply removed, the site keeps existing.

A recovery window of 30 days is applied. During that time you can cancel at any time, see Undo a deletion. Beyond the 30 days, the deletion is permanent.

As long as the purge at D+30 has not happened, deleted sites and accounts can be restored without going through support.

Restore a site: from My account → Sites being deleted, click ‘Restore’ next to the relevant site. It becomes accessible again immediately, with the button inactive by default (the Stripe subscription is not reactivated automatically). You can reactivate legal mode afterwards, without touching the code already installed.

Restore your account: simply log back in with your credentials. BackToMe automatically detects the account being deleted and offers you a dedicated page /restaurer-compte with the countdown before the purge and a ‘Restore my account’ button. All the sites you owned and that were deleted in the cascade straight afterwards are brought back at the same time, button inactive.

The history of withdrawals received before deletion is intact: kept for 5 years as proof, in line with the applicable statutory retention rules, it remains viewable and exportable as soon as it is restored.

If you do not restore within the time limit, BackToMe sends you a final email at D+30 confirming that the permanent purge has been carried out (date, scope, a reminder of the 5-year retention of withdrawals). It is your timestamped proof of deletion, useful for your GDPR records.