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A practical question. A useful answer.

Installation, requests, evidence or account: find the right action without reading all the documentation.

Install BackToMeVerify evidence

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What do you want to do?

Choose the topic that matches what you need now.

Installation and button

Put the button online and check its display.

Start with the guide for your platform. Once the tag is published, its status appears in the shop settings.

Open the installation guide
  1. 01

    Check publication

    The change must be published on the theme currently used by the shop.

  2. 02

    Check the tag

    The BackToMe script must be in the head element and contain the correct site identifier.

  3. 03

    Test without cache

    Open a private window. Cache, a security rule or an unpublished theme explains most missing buttons.

Requests and tracking

Handle every request in one place.

Each case keeps its reference, date, customer and the information needed for follow-up.

Open my dashboard
  1. 01

    Track the status

    Move the request from To handle to In progress, then record its refund or closure.

  2. 02

    Find the acknowledgement

    The customer receives a confirmation. The matching case remains available in your dashboard.

  3. 03

    Add external requests

    A request received by email, post or phone can be recorded manually.

Evidence

Find and check a certificate.

The reference connects the case, the PDF certificate and the public verification page.

Verify evidence
  1. 01

    Find the reference

    It appears in the dashboard and on the certificate sent after the request.

  2. 02

    Open verification

    The customer, their adviser or an authority can open the page without a BackToMe account.

  3. 03

    Compare the information

    The page separates what matches the record from what still needs to be examined.

Account and billing

Manage your shops, team and subscription.

Account settings bring together the usual administrative actions.

Manage my account
  1. 01

    Subscription and invoices

    Find your plan, payments and invoices in the Subscription section.

  2. 02

    Shops and team

    Add shops and invite each person with the appropriate access level.

  3. 03

    Access and preferences

    Update your profile, notifications and available settings.

Frequently asked questions

Useful answers, without jargon.

Each answer goes straight to the action to take.
I am new to BackToMe. Where do I start?
Create your account, add your shop and follow the installation guide. Publish the tag and check in BackToMe that the button is detected.
The button does not appear. What should I check first?
Check that the correct theme is published, the tag is in the head element and its identifier matches the shop. Then test in a private window.
Where do I track a withdrawal request?
Open the dashboard. Each request has its reference, date, status and the information needed to process it.
Can I record a request received by email or post?
Yes. Add it manually to track it alongside requests received through the button.
How do I verify a request or certificate?
Enter its reference on the Verify evidence page. No BackToMe account is required.
Where can I find invoices or change plan?
After signing in, open My account and then Subscription. Your plan, payments and invoices are available there.
Can I invite my team or an agency?
Yes. Invite each person to the shops they need with owner, administrator or read-only access.
Can you answer a legal question?
BackToMe explains how the product works and provides sourced guides, but it does not replace legal advice for your situation.

Contact

Stuck? Give us the context.

A precise message helps us understand faster and give you a useful answer.

Email BackToMe

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