A withdrawal button is not enough.BackToMe runs the whole journey.

Is your shop concerned? Install the journey in five minutes. BackToMe receives requests, sends their acknowledgement and keeps every file together, whatever platform your shop runs on.

Try free for 7 days

Check whether my shop is concerned

A withdrawal, step by step

Your customer withdraws.
BackToMe handles the rest through to processing.

Acknowledgement sent, proof sealed, request filed: three automatic steps. All that remains is for you to process the request.

01Step 1/3

The customer clicks and submits their request.

The button floats in the corner you chose. The customer clicks, a window opens in their language. They fill in name, email and reference (order, subscription, contract or invoice). A second screen shows them their declaration: they correct it, or they confirm it. Nothing leaves before that click. No redirect, no account to create.

02Step 2/3

The request is recorded, the confirmation goes out.

BackToMe records it with its exact date and stores it in Europe under seal: any later change shows. The customer immediately receives an acknowledgement in their language, restating their declaration, the date and the time. They keep it as a receipt.

03Step 3/3

You’re notified, you follow the case.

The withdrawal appears in your dashboard with the status “To handle”. You follow it through to “Closed”, with internal notes the customer never sees. The timestamped receipt (PDF) can be downloaded at any time. BackToMe centralises the case; you keep the decision.

The proof

When you need to prove it, the file is already there.

Every request is dated, sealed and retained. You can retrieve its records and export them without rebuilding the history.

01
Later changes are detectable
A fingerprint is created when the request is recorded. Any later change to the content becomes detectable.
02
Independent anchoring, outside BackToMe
Only a fingerprint of the request is published, never its content. It makes it possible to independently verify that this fingerprint existed no later than a given date.
03
Verifiable even if we disappear
The anchor and proof file can be checked independently with public tools. What is already sealed no longer depends on us to be verified. The button would stop, though.

See the full comparison of withdrawal solutions →

File exportable in one clickKept for 5 yearsReady to be presented in a dispute or an audit

The day of a dispute or an audit, you don’t trawl back through your inbox in a panic: in one click you pull out a ready-made file, proving that a request was indeed received on a given date and handled on time.

Try free for 7 days Verify a proof record

Choose your platform. The guide takes you through to go-live.

The most common platforms have their own guide. For a custom shop, one line of code is enough.

Have another platform or a custom shop? See the universal guide.

index.html

<!DOCTYPE html>

<head>

</head>

</html>

One line of code to paste, and the button is live.

€25 excl. VAT/month per shop.

The full withdrawal journey, from request to follow-up.

7-day trial · €0 today
No commitment
30-day money-back guarantee
Multiple shops from one account

Try free for 7 days View pricing and terms

Regulatory framework

For shops selling to consumers in the European Union.

BackToMe provides the online journey that lets customers exercise their right of withdrawal and lets your team retain the records associated with each request.

European Union

Directive (EU) 2023/2673

The European framework provides for an online withdrawal function for distance contracts concluded through an online interface. It applies from 19 June 2026; national transposition, however, is not moving at the same pace everywhere.

27 EU countries · 24 languages

The journey in the customer’s language

BackToMe serves shops selling to consumers in the European Union. The journey is available in the EU’s 24 official languages; the applicable rules then depend on the market and contract.

B2C e-commerce

From request to export

Your sales to private customers: the customer files their request, receives their acknowledgement, and you find the dated file, its follow-up and its export.

See the texts and scope →Check whether my shop is concerned

Frequently asked questions

The practical questions we hear most often, answered clearly.

See pricing. For the details of your regulatory context, read the dedicated resources.

Does BackToMe slow down my shop?

No: the script loads asynchronously. It does not block page rendering and remains separate from your shop’s rendering. You can also verify its installation from your dashboard.

Is there a separate confirmation before the request is sent?

Yes: nothing is sent from the first screen. After entering their information, the customer sees their declaration on a second screen. They can correct it or explicitly confirm it before it is sent.

How is the acknowledgement sent?

It is sent automatically by email as soon as the request is recorded. The customer receives it in the language of their journey and can keep it as a receipt.

What does the acknowledgement contain?

It includes the BackToMe reference, declared identity, order reference, and the date and time of the request. It also identifies the shop concerned. Those elements are retained in the dated file available from your dashboard.

Can the button wording be customised?

Yes: the wording is set in your shop settings. BackToMe offers the official wording in the customer’s language, along with two equivalent alternatives. The contrast between the text and chosen colour remains readable.

Does the journey work in several languages?

Yes: it is available in the European Union’s 24 official languages. The customer sees the journey and receives the acknowledgement in the language they use.

Your withdrawal journey can be live today.

Try free for 7 days Check whether my shop is concerned