Install the withdrawal button on WooCommerce

The button is mandatory. Proof is what protects you. Paste the tag via a header-injection plugin.

Get my code for free

7-day free trial, 0 € today.
Your unique tag in 2 minutes.

Installation The proof Questions

Installation

In three steps

Get your tag in BackToMe, paste it into your site, check. That's all.

Get your tag

Create your account, add your site: you get a unique tag in Settings > Installation.

Paste it before `</head>`

The same line across the whole site, just before the closing <head> tag, then save.

Tag to copy into the <head>

<script async src="https://backtome.fr/widget.js" data-site="VOTRE_ID"></script>

It's live

The ‘Withdraw from the contract’ button appears bottom right. BackToMe detects it on its own and sets the status to ‘Detected’.

Where to paste on WooCommerce

Recommended method: a custom-code management plugin (WPCode, Insert Headers and Footers, or equivalent)

1WordPress admin > Plugins > Add New
2Search for 'WPCode' or 'Insert Headers and Footers', install it and activate it
3In the sidebar, open Code Snippets > + Add Snippet (WPCode) or Settings > Insert Headers and Footers
4Paste the tag into the 'Header' field (it will be injected into <head> on every page)
5Save. No theme file is modified, no risk at the next update.

The BackToMe difference

A button, yes. Proof above all.

Most solutions stop at the form. BackToMe turns every withdrawal into proof that holds up, and that is what protects you in a dispute or an audit.

Sealed timestamp

Every request is sealed with a fingerprint that breaks at the slightest alteration.

Acknowledgement on a durable medium

The customer receives the acknowledgement of receipt required by law, which they keep as evidence.

Archived in France, 5 years

Stored and hosted in France, exportable in one click for a judge or the supervisory authority.

Strengthens the evidential value of your withdrawals (electronic proof admissible in all 27 member states under the eIDAS Regulation (EU) 910/2014).

Frequently asked questions

If you get stuck

Check that everything works and unblock the most common cases.

How do I check that the button works?

Open your site in a private window: the blue 'Withdraw from the contract' button appears bottom right. Click it, fill in the test form with your email: you receive the acknowledgement of receipt within a minute, and the withdrawal appears, timestamped, in your BackToMe dashboard.

Never edit the parent theme directly

If you edit header.php of a theme like Storefront, Astra or Hello Elementor, your changes will be lost at the next theme update. Either use a plugin (recommended), or create a child theme via Appearance > Theme File Editor.

Cache plugins can strip out the script

WP Rocket, W3 Total Cache, LiteSpeed Cache and WP Super Cache sometimes have optimisation rules that combine or remove external scripts. If the button does not appear after installation, check the JS exclusions in your cache plugin and add backtome.fr/widget.js to the allow-list.

An overly strict CSP blocks the button

If you have set up a Content-Security-Policy via a security plugin (Wordfence, iThemes Security), make sure script-src allows https://backtome.fr and connect-src allows the requests to the api subdomain.

I can't see the button on my site

Clear the cache (Ctrl+Shift+R or Cmd+Shift+R) and check that you did publish or save after pasting the tag. On WooCommerce, a server or theme cache can delay the display by a few minutes.

The form won't submit

An ad blocker or a corporate firewall can block the submission. Test in a private window with no extensions: if it works, the blocking comes from the browser, not from BackToMe.

I'm not receiving the acknowledgement of receipt

Check your spam and the promotions tab. The email is sent from notifications@backtome.fr. If nothing arrives after 5 minutes, check the address entered in the site settings: a single typo is enough.

The status stays on 'Not detected'

The button reports to BackToMe when a visitor loads your site. Open it from another device or in a private window, then click '↻ Refresh' in the site settings to re-read the latest detection.

Official WooCommerce docsWPCode, official documentation

Still stuck? Write to us, we reply quickly.