Blog · Guide
Guide
on the BackToMe blog.
Legal news, decree breakdowns, practical guides and field notes to navigate the withdrawal button obligation in force since 19 June 2026. Written by Anis Mokadym, founder of BackToMe.
4 articles
Install the withdrawal button on Shopify in one tag
Since 19 June 2026, a Shopify store that sells in the EU must display a withdrawal button (Directive (EU) 2023/2673). Here is how to add it by pasting a tag into your theme.
By Anis MokadymReadWithdrawal request received: what to do, step by step
Since 19 June 2026, withdrawal requests come in via the button. Here is the step-by-step for handling a request with no risk: acknowledge receipt, check eligibility, arrange the return, refund within 14 days and keep the proof.
By Anis MokadymReadCan you test the withdrawal button for free?
Try before you pay? Legal mode is free for 7 days (card required, 0 € today). No separate 'demo mode': from day 1, your button has full legal value.
By Anis MokadymReadWithdrawal: the 14-day deadline to refund the customer
Once the customer has clicked the button, the clock is ticking. The Consumer Rights Directive (2011/83/EU, art. 13) gives you 14 days to refund, but with important nuances depending on the payment method, the return of the goods and the type of service. The operational how-to.
By Anis MokadymRead