Blog · In practice
In practice
on the BackToMe blog.
Legal news, decree breakdowns, practical guides and field notes to navigate the withdrawal button obligation in force since 19 June 2026. Written by Anis Mokadym, founder of BackToMe.
11 articles
Will the withdrawal button slow down my website?
Asynchronous script, CDN, native JavaScript: what a withdrawal tag changes (or not) for the speed of your e-commerce site and your Core Web Vitals. And how to check it yourself.
By Anis MokadymReadSale items and promotions 2026: does the right of withdrawal apply?
The sales season is on, and the question comes back every year on the merchant side: can a customer withdraw from a discounted item bought online? Short answer: yes, exactly as at full price. What this means for refunds, and what really changes in 2026.
By Anis MokadymReadWithdrawal: refund before the product comes back?
It is the question that comes up most on the retailer's side: a customer withdraws, asks for their refund, but has not yet sent anything back. Do you have to pay straight away? No, and the law protects you on this precise point. The right to withhold the refund, the return deadline, and who pays the costs.
By Anis MokadymReadA customer is abusing the right of withdrawal: what to do
Orders used then sent back, repeat withdrawals, 'wardrobing'… The right of withdrawal is exercised without giving a reason, but it is not a right to free use. What you can lawfully do when a customer abuses it, and what you cannot.
By Anis MokadymReadPartial withdrawal: sending back a single item?
A customer ordered three items and only wants to send one back. Are they entitled to? Yes. Withdrawal can cover all or part of an order. What exactly you refund, and the special case of delivery costs.
By Anis MokadymReadWithdrawal: refund in a voucher rather than in money?
A classic temptation for retailers: turning a withdrawal refund into a credit note or voucher to keep the revenue. It is prohibited. The means by which you must refund, within what deadline, and what a late refund costs.
By Anis MokadymReadThe withdrawal button: installing it depending on your platform
Shopify, WooCommerce, Wix, PrestaShop or a bespoke site: the obligation is the same, the installation method changes. The common principle, the specifics of each platform and the pitfall that shows up everywhere.
By Anis MokadymReadHow to write a compliant withdrawal page in 2026
The Right of Withdrawal page is the second cornerstone of your compliance, after the button. Required structure, mandatory information, a template to adapt, and common mistakes.
By Anis MokadymReadWithdrawal form template: what actually works
The Consumer Rights Directive (2011/83/EU) provides an official model withdrawal form (Annex I(B)). Here is how to use it correctly, the pitfalls of customised versions and how it compares with the 2026 withdrawal button.
By Anis MokadymReadThe withdrawal button: where to place it on your e-commerce site
EU rules require easy, permanent access. Footer, header, dedicated page, customer account: the four possible placements, best practice and the pitfalls that break compliance.
By Anis MokadymReadWithdrawal button in your terms and conditions: 3 mistakes that undo everything
Installing the button is not enough. EU law (Directive (EU) 2023/2673) requires you to announce it in your terms and conditions, along with its location. Three common mistakes that bring down your whole set-up.
By Anis MokadymRead