One withdrawal button, in the language of every EU customer
Last reviewed on
Do you sell online to consumers in several EU countries? The withdrawal button is not a national quirk: it comes from a European directive, (EU) 2023/2673, and applies to distance selling across the whole Union. The 14-day right of withdrawal is harmonised by Directive 2011/83/EU, and works comparably from one member state to the next.
As soon as you sell in several EU countries, the information about withdrawal has to be understandable by each consumer, so in their own language. BackToMe covers all 27 EU countries, in the 24 official EU languages, and automatically applies each customer's own national law. The applicable law follows the consumer’s country (the Rome I Regulation (EC) 593/2008, art. 6).
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24 languages, detected automatically
Français
French
English
English
Deutsch
German
Español
Spanish
Italiano
Italian
Nederlands
Dutch
Português
Portuguese
Polski
Polish
Svenska
Swedish
Dansk
Danish
Suomi
Finnish
Română
Romanian
Čeština
Czech
Ελληνικά
Greek
Magyar
Hungarian
Slovenčina
Slovak
Български
Bulgarian
Hrvatski
Croatian
Slovenščina
Slovenian
Eesti
Estonian
Lietuvių
Lithuanian
Latviešu
Latvian
Gaeilge
Irish
Malti
Maltese
The button, the form and the acknowledgement of receipt appear in the language of the customer’s browser, with nothing for you to configure.
One integration, several markets
- ✓Multilingual, Every EU customer gets the button and their acknowledgement in their own language (the 24 official EU languages).
- ✓Multi-site, one account, Manage several shops and domains from a single dashboard, with one central audit log.
- ✓Harmonised law, The 14-day withdrawal period is common across the EU: the same setup covers the button obligation on all your markets.
The withdrawal button across the 27 member states
The directive (UE) 2023/2673 requires the withdrawal button in the 27 member states. The right of withdrawal (14 days) is harmonised by the directive 2011/83/UE, but each country transposes it into its own law, with its own regulator and its own wording. For a sale, it is the law of the consumer's country that applies (règlement (CE) n°593/2008 (« Rome I »), art. 6). The status below records the national measures referenced in this table. For a concrete sale or enforcement question, the national law of the consumer’s country remains the relevant source.
| Country | National law | Regulator | Penalty incurred | Button label |
|---|---|---|---|---|
AustriaDeferredfrom 1 October 2026 | § 11 FAGG (Fern- und Auswärtsgeschäfte-Gesetz)FAGG BGBl. I 33/2014 ; VerbRÄG 2026 (§ 13a) | BezirksverwaltungsbehördeDistrict administrative authority; civil actions are brought by the VKI. | up to €1,450 (Verwaltungsstrafe); 4 % of turnover or €2,000,000 for widespread cross-border infringements | “Vertrag widerrufen” |
BelgiumTransposition under way | article VI.47 du Code de droit économiqueloi 21.12.2013 (Livre VI CDE) ; loi 08.05.2022 | Inspection économiqueSPF Économie, Direction générale de l’Inspection économique | €80,000 (level 2: €10,000 × surcharge factor 8); up to 4 % of turnover or €2,000,000 for widespread cross-border infringements | “renoncer au contrat ici” |
BulgariaTransposition under way | чл. 50 от Закона за защита на потребителитеЗЗП (2005)The act cited transposes Directive 2011/83. The button has not been transposed to date; a bill is under way. | КЗПКомисия за защита на потребителите (Commission for Consumer Protection) | up to BGN 5,000 (legal person) / BGN 3,000 (natural person) per case; 4 % of turnover for widespread cross-border infringements | “откажете се от договора тук” |
CroatiaIn force | Zakon o zaštiti potrošača (NN 59/26)Zakon o zaštiti potrošača (NN 19/2022) ; ZID ZZP NN 59/2026 | DIRHDržavni inspektorat Republike Hrvatske | up to €50,000 per infringement (legal person) / €1,500–2,500 (responsible individual); up to 4 % of turnover for widespread cross-border infringements | “raskid ugovora” |
CyprusTransposition under way | άρθρο 14, περί Προστασίας του Καταναλωτή Νόμος (2026)Ν.133(I)/2013 ; Law 30(I)/2026 | Consumer Protection ServiceΥπηρεσία Προστασίας Καταναλωτή (Ministry of Energy, Commerce and Industry) | up to 5 % of turnover, capped at €200,000 | “Πατήστε εδώ για υπαναχώρηση” |
CzechiaTransposition under way | § 1820 zákona č. 89/2012 Sb., občanský zákoníkobčanský zákoník 89/2012 Sb. ; zákon 634/1992 Sb. (§ 24) ; « tlačítková novela » ; nařízení 66/2026Nařízení 66/2026 lays down the model withdrawal form. | ČOIČeská obchodní inspekce | up to CZK 5,000,000 per breach (distance selling, information duties, button); up to 4 % of turnover or CZK 50,000,000 for widespread cross-border infringements | “zde odstoupit od smlouvy” |
DenmarkIn force | forbrugeraftaleloven (lov nr. 723/2025)Lov nr. 723 af 20. juni 2025 om ændring af forbrugeraftaleloven | ForbrugerombudsmandenThe Danish Consumer Ombudsman; secretariat provided by the Konkurrence- og Forbrugerstyrelsen. | criminal fine (bøde) set by the court, no statutory ceiling (case law ~DKK 20,000–35,000) | “Fortryd aftale” |
EstoniaDeferredfrom 1 September 2026 | võlaõigusseadus (2026)Võlaõigusseadus ; Tarbijakaitseseadus | TTJATarbijakaitse ja Tehnilise Järelevalve Amet | up to €400,000 (legal person) / up to €1,200 (natural person); 4 % of turnover for widespread cross-border infringements | “Taganen lepingust” |
FinlandIn force | kuluttajansuojalaki, 6 lukuKuluttajansuojalaki 38/1978 ; laki 31/2026 (21.01.2026) | KKVKilpailu- ja kuluttajavirasto / Kuluttaja-asiamies | 4 % of turnover (legal person, no ceiling); 4 % of income capped at €40,000 (natural person) | “Peruuta sopimus tästä” |
FranceIn force | article L.221-21 du Code de la consommationordonnance n°2026-2 du 5 janvier 2026 et décret n°2026-3 | DGCCRFDirection générale de la concurrence, de la consommation et de la répression des fraudes | €75,000 (legal person) / €15,000 (natural person) | “Renoncer au contrat ici” |
GermanyIn force | § 356a BGBWiderrufsbutton-Gesetz, BGBl. 2026 I Nr. 28 (§ 356a BGB) | BfJBundesamt für JustizA breach is normally pursued through the civil courts, by consumer associations and competitors; an administrative fine applies only to widespread cross-border infringements. | administrative fine only for widespread cross-border infringements: €50,000 base, up to 4 % of turnover (fallback €2,000,000); otherwise no fine (civil route) | “Vertrag widerrufen” |
GreeceTransposition under way | άρθρο 3ε του ν. 2251/1994KYA Z1-891/2013 ; L.4933/2022The act cited transposes Directive 2011/83. Directive 2023/2673, which creates the button, has not been notified to the Commission to date. | ΔΙΜΕΑΓενική Γραμματεία Εμπορίου και Προστασίας Καταναλωτή / ΔΙΜΕΑ | €5,000 to €1,500,000 (repeat offence €3,000,000) | “Πατήστε εδώ για υπαναχώρηση” |
HungaryIn force | 45/2014. (II. 26.) Korm. rendelet45/2014. (II. 26.) Korm. rendelet ; 415/2025. (XII. 23.) Korm. rendelet | Fogyasztóvédelmi hatóságFogyasztóvédelmi hatóság (vármegyei/fővárosi kormányhivatalok) | SMEs up to HUF 2,000,000; large undertakings up to 5 % of net turnover (ceiling HUF 650,000,000; repeat e-commerce offence up to HUF 3 billion) | “elállás a szerződéstől” |
IrelandTransposition under way | reg. 14, S.I. No. 484/2013 (Consumer Rights Regulations 2013)S.I. 309/2026S.I. 309/2026 covers financial services only: the horizontal button has not been transposed to date. The right of withdrawal remains governed by S.I. 484/2013. | CCPCCompetition and Consumer Protection Commission | up to €60,000; 4 % of turnover or €2,000,000 for widespread cross-border infringements | “withdraw from contract here” |
ItalyIn force | art. 54-bis du Codice del Consumo (D.Lgs 208/2025)D.Lgs 21/2014 ; D.Lgs 209/2025 | AGCMAutorità Garante della Concorrenza e del Mercato | €5,000 to €10,000,000 (fixed AGCM ceiling, no turnover percentage) | “recedere dal contratto qui” |
LatviaTransposition under way | Patērētāju tiesību aizsardzības likuma 12. pantsPTAZ likums ; MK noteikumi Nr. 255 (2014) ; Omnibus 2023 | PTACPatērētāju tiesību aizsardzības centrs | up to 4 % of turnover, capped at €300,000 (national infringement); €2,000,000 where turnover is unavailable | “Atteikties no līguma” |
LithuaniaIn force | Civilinio kodekso 6.228-10 straipsnisVartotojų teisių apsaugos įstatymas (Nr. I-657) | VVTATValstybinė vartotojų teisių apsaugos tarnyba | up to 3 % of annual income (up to 5 % or €120,000–200,000 depending on severity); 4 % of turnover or €2,000,000 for widespread cross-border infringements | “atsisakyti sutarties čia” |
LuxembourgTransposition under way | article L.222-9 du Code de la consommationloi du 02.04.2014 (Code de la consommation) | Protection des consommateursDirection de la protection des consommateursNo dedicated administrative regulator: penalties go through the courts. | €251–120,000 (criminal fine, art. L.122-8); widespread infringements: up to 4 % of turnover or €2,000,000 | “renoncer au contrat ici” |
MaltaIn force | Consumer Rights (Amendment) Regulations 2026 (LN 145/2026)LN 439/2013 ; LN 145/2026 | MCCAAMalta Competition and Consumer Affairs Authority, Office for Consumer Affairs | €500 to €47,000 (multa) | “withdraw from contract here” |
NetherlandsTransposition under way | art. 6:230o BWImplementatiewet richtlijn consumentenrechten (Stb. 2014, 140)The act cited transposes Directive 2011/83. Directive 2023/2673, which creates the button, has not been notified to the Commission to date. | ACMAutoriteit Consument & Markt | €900,000 or 1 % of turnover, whichever is higher; 10 % of turnover for unfair commercial practices | “hier de overeenkomst herroepen” |
PolandTransposition under way | art. 27 ustawy o prawach konsumentaUstawa o prawach konsumenta (Dz.U. 2014 poz. 827) ; nowelizacja UC82 | UOKiKUrząd Ochrony Konkurencji i Konsumentów | up to 10 % of turnover (legal person); company officer up to PLN 2,000,000 | “odstąp od umowy tutaj” |
PortugalTransposition under way | artigo 10.º do Decreto-Lei n.º 24/2014Decreto-Lei 24/2014, art. 31 ; Lei 47/2014 | ASAEAutoridade de Segurança Alimentar e Económica (+ Direção-Geral do Consumidor) | up to €44,891.81 (legal person) / €3,740.98 (natural person) | “retrate-se do contrato aqui” |
RomaniaIn force | art. 11¹ din OUG 34/2014OUG 34/2014 ; OUG 18/2026 (Monitorul Oficial nr. 236, 26.03.2026) | ANPCAutoritatea Națională pentru Protecția Consumatorilor | up to RON 50,000; 0.1–4 % of turnover for widespread cross-border infringements | “retrageți-vă din contract aici” |
SlovakiaIn force | § 20a zákona č. 108/2024 Z. z. o ochrane spotrebiteľaZákon č. 108/2024 Z. z. (§ 20a) ; zákon č. 311/2025 Z. z. | SOISlovenská obchodná inšpekcia | up to 2 % of turnover, capped at €200,000 (repeat offence within 12 months: ceiling doubled to €400,000) | “odstúpiť od zmluvy tu” |
SloveniaTransposition under way | 134. člen Zakona o varstvu potrošnikov (ZVPot-1)Zakon o varstvu potrošnikov (ZVPot-1, Ur. l. RS 130/2022) ; ZVPot-1A | TIRSTržni inšpektorat Republike Slovenije | distance selling (art. 240 ZVPot-1): up to €5,000 (undertaking) / €1,500 (responsible individual); serious breaches (art. 239) up to €50,000; up to 4 % of turnover for widespread cross-border infringements | “kliknite tukaj za odstop od pogodbe” |
SpainTransposition under way | art. 102 del RDL 1/2007 (TRLGDCU)Ley 3/2014The act cited transposes Directive 2011/83. Directive 2023/2673, which creates the button, has not been transposed to date. | DG ConsumoDirección General de ConsumoEnforcement usually sits with the Autonomous Communities, which hold consumer-protection powers. | up to €1,000,000 (muy grave), which may be exceeded by 6 to 8× the unlawful gain; widespread infringements: up to 4 % of turnover (fallback €2,000,000) | “desistir del contrato aquí” |
SwedenIn force | lag (2005:59) om distansavtal, SFS 2026:246Distansavtalslagen (2005:59) ; Prop. 2025/26:84 | Konsumentverket / KOKonsumentverket (Swedish Consumer Agency) / Konsumentombudsmannen | 4 % of annual turnover (minimum SEK 10,000), no fixed ceiling | “ångra avtalet här” |
Comparison compiled from the national measures and official sources available across the 27 member states (updated 28 July 2026). Penalties and enforcement remain governed by the law and competent bodies in the consumer’s country.
And the proof, the same everywhere
Whatever the customer’s country, every withdrawal in legal mode is sealed (a SHA-256 hash) and independently timestamped, verifiable by a third party on backtome.fr/en/verify-proof. See the proof that holds up (before a court or the competent authority).
Compliant with the button obligation, right across the EU
Install your multilingual withdrawal button in a few minutes. Free 7-day trial: 0 € today, 30-day money-back guarantee.
References: Directive (EU) 2023/2673 · Directive 2011/83/EU. The right of withdrawal is harmonised across the EU; implementation details can vary by member state. This article is informative and does not constitute legal advice: check the obligations specific to each market with a local professional.