Comparison · App/module vs BackToMe
An app or module dedicated to your platform, or BackToMe?
Apps (Shopify) and modules (PrestaShop, Magento) offer to add a withdrawal journey. Some are serious. But three limits keep coming up: they only work on a single platform, they depend on a publisher's roadmap, and their legal framing is not always grounded in the precise applicable consumer law (Directive 2011/83/EU). The question to ask yourself: do I have proof that holds up, and am I free of my platform?
The head-to-head, line by line
| Criterion | the app/module | BackToMe |
|---|---|---|
| A visible button on the site | ||
| Label compliant with the applicable national text | depends on the publisher | |
| Acknowledgement of receipt by email (that the customer keeps) | depends on the publisher | |
| Archiving that cannot be altered, that holds up in a dispute | to be checked | |
| Retained for 5 years, hosted in France | often outside France | |
| Monitoring: alert if the button disappears | ||
| Works on all your platforms from one account | locked to one platform | |
| Follows you if you change platform | ||
| Explicit grounding in the applicable consumer law (Directive 2011/83/EU) | sometimes foreign framing | |
| Installation | 5 minutes | |
| Cost | variable subscription | 25 € excl. VAT/month |
Comparison at the level of the category of solution, not a named product. Established from the criteria of Directive (EU) 2023/2673 and Directive 2011/83/EU and common practice; subject to change.
When a dedicated app/module fits
- •You are settled on a single platform for the long term and manage only one site.
- •You have audited the app/module and checked that it ticks the legal criteria.
- •The publisher commits to the applicable consumer law and to regulatory updates.
- •The app provides a dated proof that you judge sufficient.
When you need BackToMe
- You manage several sites or several platforms.
- You want proof that cannot be altered, kept for 5 years in France.
- You want explicit grounding in the applicable consumer law, not a generic framing.
- You want to stay free to change platform without starting from scratch.
The verdict
A dedicated app or module can do the job on a given platform, provided you audit it. But you stay locked into that platform and dependent on a publisher. BackToMe works everywhere from a single account, with proof that cannot be altered, hosted in France, and explicit grounding in the applicable consumer law. You keep control of your platform as well as your compliance.
Frequently asked questions
Is a Shopify withdrawal app compliant with EU consumer law?
To be checked case by case. Several apps on the market have foreign legal roots and framing; they often cover the principle but not necessarily the precise legal criteria nor proof that holds up in a dispute. Audit the app against these criteria before relying on it.
What happens if the app publisher discontinues its product?
You lose the feature and have to migrate in a hurry, while remaining responsible for your compliance. With BackToMe, the installation is platform-independent and the history of proofs belongs to you.
Is BackToMe an app on my platform?
No, and that is an advantage: BackToMe installs with a single line of code in the <head>, on any platform, without going through an app marketplace. A single account covers all your sites, whatever their technology.